Privacy

We take care to protect the privacy of customers and users of Capita plc websites. Set out below is an explanation of how we process information about visitors to the site. Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. You have the option on certain pages within this site to submit personal information to Capita plc in order that we might send you further information or email alerts. These pages provide explanations as to how this information is to be used. We will not disclose without your consent any personal information we collect about you when you visit the site to a third party outside Capita plc. In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within the group.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Capita plc. If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact cssenquiries@capita.co.uk

Website cookies usage

What are cookies?

A cookie is a piece of information in the form of a small text file placed on internet user's computing device. Cookies are created and used by websites to allow website functions to operate, such as recalling your preferences, and to allow the monitoring of the website usage which helps us improve the user experience on the website.

Disabling cookies

If you do not wish to receive cookies from this website you can adjust your browser settings to refuse or screen cookies, you can find instructions on how to configure this within the majority of web browsers and versions at http://www.aboutcookies.org/how-to-control-cookies/

If you set your browser to refuse cookies from this website, please be aware this may impair the functionality and your usability of this website.

Cookies used by this website

Performance Cookies Performance Cookies collect information about how you use our website. These cookies do not collect information that identifies you. All information collected is aggregated and therefore anonymous. They are only used to improve the performance of our website
Cookie Name Purpose
Google Analytics Cookies are listed below How to reject or delete this cookie http://www.google.com/intl/en/privacypolicy.html
_utma This Google Analytics cookie is used to determine the number of unique visitors to our website and it is updated with each page viewed. This cookie persists for 2 years unless deleted by the user.
_utmb This Google Analytics cookie is used to establish and continue a user session with this site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.
_utmc This Google Analytics cookie is a tracking code to determine session status. Persists for the duration of the browser session unless deleted
_utmz This Google Analytics cookie stores the type of referral used by the visitor to reach your site. Persists for six months unless deleted.
_utmx This Google Analytics Website Optimiser cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on this site. Cookie persists for two years unless deleted.
_utmxx This Google Analytics Website Optimiser cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on this site. Cookie persists for two years unless deleted.
RWUID This Clicktale cookie is used to store session information about the users visit, the cookie persists for one year unless deleted.
Search This cookie is set by the website, used as a flag to record the source of a users visit, if set denotes a visit from a paid click. Persists for one month.
Essential or Strictly Necessary Cookies These cookies are essential in order to enable you to move around the website and use its features such as accessing secure areas. Without these the services you are requesting such as contact or registration cannot be provided
SN4e0861c4045c8 Cookie used to store details of user session while on website and allows user to maintain contents of shopping basket, persists for duration of browser session
X-Mapping-hehmdoac Loadbalancer sticky session Cookie
vsid This is a session cookie which is set by provide support to maintain live chat session
partner_session PRM session cookie used to maintain a logged in session, persists for duration of the session
partner_signup PRM session cookie used to maintain signup data, persists for the duration of the session
SESS787db305d8b0a3c84d9d0e7015e40726 Drupal session cookie used to maintain details of users session, persists for the duration of the session
has_js Drupal cookie that alerts the application to the user having javascript enabled in their browser, persists for the duration of the session
bb_sessionhash First party cookie set by the forum (which uses vbulletin platform), functional cookie essential to maintain logged in session to the forum. Vbulletin session cookie used to maintain logged in state
bb_lastvisit First party cookie set by the forum, functional cookie which records date of last visit for security reasons, Persistent cookie that is used to record last login date and time for security reasons
bb_lastactivity First party cookie set by the forum, functional cookie which records date of last post for security reasons. Persistent cookie that is used to record last login date and time for security reasons
Domains that may include the use of these cookies
paypoint.net
secure.providesupport.com
image.providesupport.com
paypoint.net/partner

 

Pay360 by Capita Extranet

This is a list of the main cookies set by Pay360 by Capita Extranet website, and what each is used for.

Performance Cookies Performance Cookies collect information about how you use our website. These cookies do not collect information that identifies you. All information collected is aggregated and therefore anonymous. They are only used to improve the performance of our website
Cookie Name Purpose
Google Analytics Cookies are listed below How to reject or delete this cookie http://www.google.com/intl/en/privacypolicy.html
_utma This Google Analytics cookie is used to determine the number of unique visitors to our website and it is updated with each page viewed. This cookie persists for 2 years unless deleted by the user.
_utmb This Google Analytics cookie is used to establish and continue a user session with this site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.
_utmc This Google Analytics cookie is a tracking code to determine session status. Persists for the duration of the browser session unless deleted
_utmz This Google Analytics cookie stores the type of referral used by the visitor to reach your site. Persists for six months unless deleted.
Essential or Strictly Necessary Cookies These cookies are essential in order to enable you to move around the website and use its features such as accessing secure areas. Without these the services you are requesting such as contact or registration cannot be provided
extranet_session Used on the Merchant portal for reporting and managing.
extranet_session_browser_close transactions, also configuration payment processing. Extranet_session - persisted 24 hours cookie Used to identify customer for security reason whilst the user interacts with the user interface
JSESSIONID=B25B796528338853FB20884FEAFD62F8.lgtomcat1 Used on the Merchant portal for reporting and managing transactions, also configuration payment processing.Used to identify customer for security reason whilst the user interacts with the user interface
SID Used on the payment pages which merchants pass their customers to facilitate payment. Cookie is required to identify the customer whilst passing through payment workflow , this a session cookie
JSESSIONID=1544A458E1C1FCD5E755530A6614F250 Used on the payment pages which merchants pass their customers to facilitate payment. Cookie is required to identify the customer whilst passing through payment workflow , this a session cookie
cardholder_session User interface which allows customer to update the card number to be used with a subscription. Used to identify customer for security reason whilst the customer interacts with the user interface
X-Mapping-hehmdoac Loadbalancer sticky session Cookie
Domains that may include the use of these cookies
paypoint.net
metacharge.com
secpay.com



Third Party Cookies

Pay360 by Capita uses a number of suppliers who also set cookies on the PayPoint.net website on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Cookie Name Description
vsid Third party cookie set by provide support, is essential for operation of our live chat service
Domains that may include the use of these cookies
image.providesupport.com
secure.providesupport.com



Google Analytics

Capita uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the site and compile reports for us on activity. Google stores the information on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Capita website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Information on how to reject or delete the Google Analytics cookie can be found at: http://www.google.com/intl/en/privacypolicy.html

Please note other websites to which this website may be linked, may also make use of their own cookies.